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Dedicated Account Management

We offer a comprehensive Account Management service. Rather than selling you an account and leaving you to it, we'll be in touch regularly to ensure your account is being fully utilised and is providing the best possible ROI for your organisation.

Account Management includes:

  • Regular account reviews to give you an overview of account performance and tips on how to get the best out of the account
  • Advisory actions suggested in order to optimise your return on investment
  • Advert writing suggestions
  • SEO recommendations
  • Posting Volume monitoring
  • Help Desk
  • Live Chat

You will also be given a contact who you can get in touch with at any time with any questions about your account.

Here, Head of Business Development Simon Brough talks about our Account Management services.

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Example of a section of an Account Activity report:

Example of a section of a User Activity report:



"Lisa, What a classy and refreshing response to receiving our signed renewal. Thank you for the partnership and for being distinct in a sea of vendors."

EVP, Global Talent Acquisition and Development



Account Management Team

Lisa Axford

Senior Customer Success Specialist

Lisa joined PharmiWeb in 2022 and works closely with clients to ensure the full utilisation and success of their accounts. She is the main point of contact for monthly account reports, regular personalised account reviews and more. Lisa loves the outdoors and enjoys walking, running, and travelling, as well as attending the odd festival or two.

Kelly Tipper

Business & Operations Director

Kelly joined the team in 2014 and now oversees all business and operational functions, including managing PharmiWeb’s account management, operations, and design teams. She has seen PharmiWeb grow from a team of 4 to 8, and is proud of our small yet dedicated, hardworking, and versatile team. Outside of work, Kelly loves to travel both in the UK and abroad, enjoying outdoor activities such as hiking, kayaking, and beach lounging. She is also in the process of walking the Southwest Coast Path in chunks and is currently halfway through.

Abbie Boyd

Senior Operations Specialist

Abbie has been with PharmiWeb since 2017 when she joined the team as Admin Support. After moving into account management where she provided ongoing support to current and prospective clients, Abbie has now joined the operations team where she helps to ensure the business is running as smoothly as possible. Outside of work, Abbie is a Beaver Scout Leader and is in the process of learning sign language. She also loves music and watching Marvel and horror films.

For more information on how our dedicated Account Management can benefit your organisation, contact our sales team at or by calling us on +44 (0)845 5651771.

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